SHIPPING

We are happy to offer free domestic shipping on all orders over $500 and discounted international shipping. If you do not see your country listed please email us with the item you would like to purchase as well as your shipping address and we will get back to you with a quote. For international orders, if the shipping cost is less than our estimate you will be refunded the difference. If you do not see your country listed please email us with the item you would like to purchase as well as your shipping address and we will get back to you with a quote.

In stock items typically ship within 3-5 business days of placing your order unless otherwise noted on the item's product page. You will receive a confirmation email including your tracking number once your order has shipped. Domestic orders will be delivered in approximately 2-5 business days from the date of shipment. If you are in a rush to receive your rug by a specific date please email us before placing your order and we can discuss how we can meet your needs.

CANCELLATIONS

All order cancellations must be made within 24hrs of placing your order. 

RETURN POLICY

We want you to love your Ouive wares! If you are not completely satisfied with your purchase we accept returns on full priced items within 48 hrs of delivery with exceptions listed below. To request a return please email us at support@ouive.com with your order number and reason for return and you will be provided with a return shipping label and insurance. All items must be returned unused in their original packaging with all tags still attached. Any items received used or damaged will not be refunded nor returned to the buyer. Once the item(s) are received and inspected a refund will be issued minus cost of shipping (in both directions) with the exception of our Rug Oxford Shoes which are free of charge to return. We are not responsible for any loss or damage incurred during the return shipping process. 

Any items returned to us without prior authorization will be rejected.

All Made-to-Order items, Sale or items purchase with a discount code, and International orders are final sale.

Email us at support@ouive.com with any questions regarding returns.

LOSS or DAMAGE

All of our shipments require a signature at time of delivery. We are not responsible for any deliveries which can not be made due to incorrect address details. Please be sure to check your shipping details carefully and insure they are correct and someone will be available to sign for the package. In the unfortunate event that your rug is damaged during shipment please contact us to file a claim within 3 days of receiving your rug and we will work with you and our shipper to resolve the issue as fast as possible. Please photograph any damaged packages and keep all packaging materials in the event the shipper requires such evidence to process your claim.

SALES TAX, CUSTOMS & DUTIES
New York and Pennsylvania state sales tax will be applied at check out for customers living in New York or PA. If you live in New York, or PA and are tax exempt please contact us before placing your order. For international orders: All customs, duties, import tax and clearance charges are the buyer's responsibility and are not included in the price of rugs. All international orders are final sale.